[FSPA] Silverball Sanctum week 0 reminder

[Matt Wycoff]

Weird.. oh well.  anyone who wants to play Jurassic Park now can do so at
Ocelot, Carpool, and Solace.  With regards to your other points.. I had a
Metallica pro playfield issue back in 2014, Stern sent me a box to put a
fully populated playfield in, then a few weeks later sent me a new fully
populated playfield (allgedly all the same hardware just swapped).   I did
start to experience some poor customer service with cointaker in recent
years (isn't that who you work with mostly?), I used to buy a few LE's a
year from them.  I switched to another small dealer in PA, but recently
bought from Trent.. He's the best I've worked with to date.  Anyway, hope
it works out for you soon.

-Matt

On Wed, Sep 11, 2019 at 7:12 PM Roland Joyal via FSPA <fspa at fspazone.org>
wrote:

> Matt- I am not at liberty to get into that kind of detail, but I would
> say it is just one reason to buy and support local dealers that have been
> around a long time (especially those that offer discounts to FSPA members),
> but it doesn't even have to be me, can be any dealer that is local.  Local
> supports local, and it is often hard to get satisfaction or support from
> some dealer hundreds of miles away, whether it be play field issues or
> other.  There is one FSPA'er that waited about a half a year for a
> replacement play field for a Stern Premium or LE that had very obvious
> scratching.  I would have been feverishly advocating for him to Stern if he
> had gotten that game from me.  And just like when VUK had serious expensive
> problems with a Stern Premium, I kept hounding Stern and finally got him
> over $400 of labor for repairs at no cost to the owner, when the factory
> warranty does not cover labor.  Same thing with a Jersey Jack game, I got
> the owner about $200.  I support my customers because they support me, and
> I try to look after them if I were to get inside information that others
> may or may not be privy to.  Having said that, I think Stern is generally
> doing a decent job on most fronts and enjoy my good relationship with them.
>
> -Roland
>
> Tel (703) 481-1313 or Toll FREE 1-877-4-PINBALL
>
> www.SilverballSanctum.com
>
>
>
>
> -----Original Message-----
> From: Matt Wycoff via FSPA <fspa at fspazone.org>
> To: FSPA main discussion list <fspa at fspazone.org>
> Cc: Matt Wycoff <mwycoff at gmail.com>
> Sent: Wed, Sep 11, 2019 6:08 pm
> Subject: Re: [FSPA] Silverball Sanctum week 0 reminder
>
> Roland,
>
>   Who informed you of the hold-up due to playfield quality issues?  Zach
> Sharpe went on record about it and was quoted by TWIP "No widespread issues
> here at Stern, can’t speak for other manufacturers though.  If anyone does
> have any issues with their games though they should definitely be reaching
> out to their dealer or distributor."
>
> -Matt
>
> On Wed, Sep 11, 2019 at 6:01 PM Roland Joyal via FSPA <fspa at fspazone.org>
> wrote:
>
> Jurassic Park has been held up slightly until approx Week 1 because of
> Play Field quality issues (possible clear coat post pooling & chipping
> clear coat ..see thread on Pinside).  Just as I try to look after my
> FSPA-discounted sales customers so they don't get one from a random or bad
> batch (remember the Ghostbusters play field issues?), in this it is ME that
> is the end "customer", ha, so I want to make sure I get a good one for
> Silverball Sanctum at Lost Rhino.  Taking off a play field and sending it
> to Stern and reinstalling is not a fun experience.
>
> Good luck to everyone, thanks for your participation, and enjoy the Lost
> Rhino food, pizza, beer, and even their brewed Root Beer!  More changes in
> pin lineup to come, as Edan mention in his email a week or so ago!
> -Roland
>
>
>
> -----Original Message-----
> From: Edan Grossman via FSPA <fspa at fspazone.org>
> To: FSPA main discussion list <fspa at fspazone.org>
> Cc: Edan Grossman <egrossman12 at gmail.com>
> Sent: Wed, Sep 11, 2019 1:23 pm
> Subject: [FSPA] Silverball Sanctum week 0 reminder
>
> Quick reminder that week 0 of Silverball Sanctum at Lost Rhino is tonight
> from 7-9pm.
>
> We may have a few new players there who are considering joining the
> league.  If you spot them, by all means make them feel welcome.
>
> Also, a photographer for Ashburn Magazine will be there to take pictures
> for an upcoming article in the November-December issue of that magazine.
> (Bonus points if you wear your FSPA T-shirts today.)
>
> The editor for that story may or may not arrive later tonight, however he
> will be there next week for our week 1.  He may want to briefly talk to a
> few league players who are also Ashburn residents.
>
> I'm looking forward to seeing you all there tonight.
>
> -Edan G
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